Refund and Returns Policy

BoldMark · Refund & Returns Policy

Clear, Fair, and Professional Conditions for Our Online Consulting Services

At BoldMark, we believe strong consulting relationships begin with clarity and trust. Our advertising strategy services are delivered entirely online and are based on professional expertise, structured analysis, and personalized strategic guidance. This policy explains how refunds, cancellations, and rescheduling are handled for our digital consulting services.

The Nature of Our Services

All BoldMark services are provided digitally through online consultations, strategic review, planning sessions, and advisory documentation. No physical goods are shipped or delivered.

Because each consultation includes expert time, analytical preparation, and tailored strategic direction, our services are considered professional digital consulting services rather than returnable products.

Once a consultation has been prepared, delivered, or supported by strategic analysis, the service is considered active or fulfilled.

When a Refund May Be Considered

Refund requests may be reviewed only when a purchased service has not yet entered an active preparation or delivery stage.

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The consultation session has not yet taken place.
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No research, preparation, strategic review, or analysis has started.
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The refund request is submitted within 24 hours of purchase.

When Refunds Are Not Available

Because our work is knowledge-based and time-intensive, refunds are not available once the consulting process has entered an active stage.

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Preparation work, strategic review, or research has already begun.
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An online consultation session has already been conducted.
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Strategic recommendations, notes, reports, or consulting guidance have been delivered.
Completed consultations and delivered strategic work are non-refundable due to the nature of digital professional services.

Rescheduling Policy

We understand that schedules can change. If you need to move your consultation to a new time, we will do our best to accommodate your request whenever possible.

Rescheduling is available when the request is submitted at least 24 hours before the agreed consultation time. Requests made later may not be eligible for rescheduling.

Early notice helps us preserve planning time and maintain a smooth consulting schedule for all clients.

Our Commitment to Fair and Valuable Service

At BoldMark, every consultation is built around clarity, strategic depth, and practical value. We do not approach consulting as a generic one-size-fits-all service. Each engagement is designed to help clients make stronger advertising decisions through structured guidance and objective analysis.

Our goal is to provide professional support that feels transparent, respectful, and worthwhile from the first interaction to the final recommendation. This policy exists not only to define limitations, but also to make expectations clear and ensure that each client understands how service delivery is handled before purchase.

We encourage clients to contact us before purchasing if they would like clarification about service scope, scheduling, refund eligibility, or delivery format. Clear communication supports stronger results and a smoother consulting experience for everyone involved.

Questions About Your Consultation?

If you need clarification regarding refunds, cancellations, scheduling, or service delivery, please contact us before or after purchase. We are always happy to provide additional guidance and ensure that the process remains clear, professional, and easy to understand.

info@bold-mark.site